I understand that unanticipated events happen occasionally in everyone’s life. In a desire to be effective and fair to all clients, the following policies are adhered to:
24 hour advance notice is requested when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are sick, or find yourself with either a family or medical emergency, less than 24 hours prior to appointment, please advise as soon as possible. If you do not cancel at least three (3) hours prior to the start of your appointment, you may be responsible for partial payment for missed appointment.
Anyone who either forgets or consciously chooses to forego their appointment will be considered a “no-show.” They will be charged for the full rate for their “missed” appointment. This includes the first (initial) appointment. Subsequent appointments will not be scheduled until full payment for that initial appointment has been received.
If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
I look forward to serving you!